OUR BEST FOOT FORWARD 

TO DO WHAT’S RIGHT

WE THINK THAT IT IS IMPORTANT THAT WHEN INSTITUTING ANY CHANGES THAT WE INCLUDE YOU, OUR GUEST, AND TAKE THE TIME TO GIVE YOU A THOUGHTFUL EXPLANATION.

WE ARE IMPLEMENTING A 3% KITCHEN APPRECIATION FEE TO THE GUEST CHECK THAT WILL DIRECTLY BENEFIT OUR BACK OF THE HOUSE (BOH) TEAM.

AS AN ORGANIZATION, WE STRUGGLE WITH THE DISPARITIES BETWEEN FRONT OF THE HOUSE (FOH) AND BOH WAGES. EVERYONE IN THE RESTAURANT WORKS HARD TO PROVIDE YOU WITH A GREAT EXPERIENCE.

OVER THE YEARS, THE WAGE GAP BETWEEN THE FOH AND BOH HAS BECOME STAGGERING. FOH EMPLOYEES EARN NEARLY THREE TIMES MORE THAN THEIR BOH COUNTERPARTS. THIS CONTINUES TO GROW – MEANING THE SERVERS BENEFIT FROM THE INCREASES OF MENU PRICES OVER THE YEARS WHILE THE LINE COOKS, PREP COOKS AND DISHWASHERS DO NOT.

WHY IS THIS THE CASE?

THE SIMPLE EXPLANATION FOR THIS COMES FROM THE FOH EMPLOYEES’ TIPS CORRELATING DIRECTLY TO MENU PRICES (TOP LINE). THE HOURLY WAGE FOR BOH EMPLOYEES IS DISTILLED THROUGH THE VARIOUS OPERATING EXPENSES OF THE RESTAURANT (BOTTOM LINE).

AS THE COST OF DOING BUSINESS IN BOSTON INCREASES THROUGH THE RISE OF MINIMUM WAGE, COST OF FOOD AND GOODS, MANDATORY HEALTH CARE COVERAGE, MANDATORY SICK-PAY AND THE EVER-INCREASING COST OF A GROWING URBAN MARKET, OUR ABILITY TO MAXIMIZE THE WAGES OF OUR BOH EMPLOYEES ARE ENCUMBERED, CONSTRAINING THEIR WAGES TO THE BOTTOM LINE RESOURCES OF THE RESTAURANT. WE THINK THAT’S WRONG AND ARE COMMITTED TO A NEW APPROACH TO FIX THIS.

THE KITCHEN APPRECIATION FEE ALLOWS ALL BOH EMPLOYEES TO DIRECTLY BENEFIT FROM THE TOP LINE SUCCESS OF THE RESTAURANT. THEY FEEL THE LOVE FROM YOU AND THEIR LIVING WAGES INCREASE. EVERY CENT OF THE 3% GOES DIRECTLY TO OUR BOH EMPLOYEES. WE THANK YOU, THEY THANK YOU. WE HOPE THAT THIS GAINS TRACTION THROUGHOUT THE CITY AND ENJOYS SUPPORT FROM YOU, OUR DINING COMMUNITY, AND BEYOND.

PLEASE DO NOT HESITATE TO ENGAGE US WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE. WE ARE ALL MORE THAN HAPPY TO CHAT WITH YOU ABOUT IT. WE ARE EVER GRATEFUL FOR YOU CHOOSING SWEET CHEEKS AND WE DO NOT TAKE YOUR PATRONAGE LIGHTLY.

AGAIN, THANK YOU.

Powered by BentoBox